As part of our service commitment, for shoppers reviewing this page, as the controlling customer standard, these answers summarize our store policies. In support of that standard, throughout the applicable process, the full policy pages control if more detail is needed.
What cannot be returned? Explained
Under our customer-care standard, for straightforward administration, used as the operative rule, custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
Can I return or exchange an item?: Key Details
For clarity, under the store standard, set out transparently, yes. To be specific, as applied by this store, our policy includes a 30-day no-reason return and exchange period after delivery.
About Which cards and currency do you accept?
The customer-facing rule is that to set a clear expectation, for a clear commercial understanding, payments are in USD. In support of that standard, for straightforward administration, eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Where do you ship and what does shipping cost?
In practical terms, within the process described here, expressed in customer-ready terms, our orders are shipped only within the United States, and free standard shipping applies to every U.S. order.
How long will my order take? Information
To make the process easy to understand, for shoppers reviewing this page, as the store administers it, processing takes 1–2 business days and standard transit normally takes 4–6 business days.
Will I receive tracking?
As part of our service commitment, for straightforward administration, with the applicable scope identified, yes. In the same context, for a transparent checkout experience, A tracking number is provided after every order ships.
Our Approach to Where can I find use, care, or safety details?
Under our customer-care standard, throughout the applicable process, as the store administers it, review the applicable product page and packaging before use. For the next step, to keep the record precise, we state only the ingredients, directions, care guidance, and safety warnings supported by that product's current listing.
What kinds of products are available? Explained
To explain how this works, as part of this policy, described in practical language, our current assortment includes sun care, face and body sunscreen, mineral and chemical SPF options, lip care, after-sun care, and related hair and skin protection products for daily sun protection, outdoor exposure, after-sun soothing, and sun-conscious skin, lip, and hair care.
Our Approach to Can I cancel an order?
For consistent handling, as part of the customer agreement, set out transparently, customers can request cancellation before shipment. For that reason, as a practical service rule, after shipment, the Refund Policy applies.
Our Who pays return shipping? Standard
In practical terms, for customer clarity, stated directly, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
Will tax be charged? Information
Under our customer-care standard, as applied by this store, as part of a dependable process, taxes are collected as required by applicable law.
When will a refund arrive? Information
For customers using this store, as part of this policy, as the controlling customer standard, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
Store Contact and Service Information
Our policy is designed so that as applied by this store, described in practical language, Store identity: Sun Bum
In practical terms, for straightforward administration, with the customer impact made clear, Service email: buivanshadow554289@gmail.com
In practical terms, as part of the customer agreement, as the store administers it, Merchant phone: 877-978-6286
Our policy is designed so that under the store standard, for a clear commercial understanding, Address used for approved returns: 444 S Coast Highway 101, Encinitas, CA 92024, US
To explain how this works, as part of this policy, used as the operative rule, Support-team schedule: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).